Our public sector client based in Lincoln has an exciting opportunity for an experienced Customer Advisor to join their team as soon as possible!
The role will be temporary, lasting until the end of March 2025 initially and does also have the potential to go permanent depending on performance and needs of the business.
This is a part time opportunity, working 25 hours per week. Please note, this is an out of hours role and so you will work 5 days per week with a 5 hour shift each day, between the following times:
Monday to Friday 17:30-23:30
Saturday & Sunday 08:00-23:30
The pay rate for the role is £12.08 per hour.
The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.
We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work.
Undertake initial information gathering for assessment of the customer's needs
Identify appropriate information, advice, next steps and a suitable resolution
Ensuring all information received and decisions made are accurately recorded
Provide an exceptional customer servic...