Team Manager - Whitehaven
We are delighted to be launching a new service with local delivery partners to support individuals across Whitehaven and Copeland. The 24/7 Community Mental Health Support Hub will transform the way mental health care is provided locally, by bringing together specialist health, social care, and community services in the heart of Whitehaven in West Cumbria. This recruitment process is a joint venture between Homegroup and Everyturn, as part of a wider partnership project for the development of the 24/7 Community Mental Health Hub in Whitehaven. We are looking for a Team Manager to join this amazing new service, which is due to launch in January 2025.
We are looking for a resilient, compassionate individual to manage a team of Seniors and Case Workers working across our new Safe Haven and Crisis Support Team. Please note that due to the nature of this role, it is essential that you live locally to Whitehaven and are able to travel across Copeland.
About the role
As a Team Manager, you will:
1. Manage the Whitehaven Safe Haven/Crisis Support Team, including providing day-to-day support and leadership to the team, managing resources, support networks, and public relations within and relating to the service.
2. Take a lead role in collaborating with services to ensure the assessment processes operated result in safe service delivery and appropriate escalation where required.
You will work with other providers to ensure that the role of the team is clearly understood within the mental health system and that the team is aware of other providers so referrals that do not meet the service criteria are introduced to other services and vice versa.
Key Responsibilities
1. Manage the team of up to 9 staff (Case Workers/Senior Case Workers) to deliver a service in line with commissioned contracts and relevant quality standards, to meet SLAs and KPIs.
2. Build, develop, and maintain relationships with statutory and voluntary services, both mainstream and specialist, to promote work, education, and leisure opportunities for people entering the service.
3. Manage the service to ensure good support and non-clinical supervision systems are in place and adhered to, in order to meet the needs of the service.
4. Maintain and establish (new and existing) pathways between statutory and VCSE services to support the client journey.
5. Provide quarterly reports for the commissioners to collate and analyze data to support performance monitoring and KPIs in order to enhance services and meet contractual requirements.
6. Coordinate with the Service Manager to ensure robust risk, personal safety, and information sharing processes are in place and adhered to by the staff team to provide safe and high-quality care.
7. Undertake any reasonable duties/responsibilities to meet the needs of the organization.
About you
1. Significant experience of managing a team including associated HR processes.
2. Significant experience working in a health or social care setting.
3. Significant experience of working with people that have either severe mental illness or complex health conditions.
4. Significant experience of working to set targets/KPIs for commissioned or statutory services.
5. Significant experience of using information to create data-driven decision making.
6. Significant experience of improving services to meet client needs.
7. Significant experience of managing risk.
8. Significant experience of working within health, social care, or VCSE systems.
9. Understanding of challenges and barriers in accessing services.
10. Detailed understanding of safeguarding procedures.
11. Understanding of risk management in a crisis service.
12. Understanding of recovery in the context of mental health.
13. Understanding of the effects of stigma and discrimination.
What we offer in return
We are proud to have been recognized and certified as a Great Place to Work, which speaks volumes about how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
1. 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell days.
2. Enhanced pension.
3. Wagestream - ability to release earnings, giving you instant access to your pay.
4. Vitality Wellbeing Programme including Employee Assistance Programme, GP and priority physiotherapy access, and shopping discounts with the opportunity to sign up for a Blue Light Card.
5. Enhanced life assurance scheme, payment being three times your annual salary.
6. Plus, many more great benefits on offer.
Here at Everyturn Mental Health, we champion equality, diversity, and inclusion within the organization by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
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