Calling all aspiring IT Enthusiasts! Baltic Apprenticeships are thrilled to be partnering with Harborough District Council to hire their next IT Support Apprentice! Harborough District Council has a small dedicated IT team who will be delivering a large number of change projects over the next two years. They are looking for an enthusiastic individual to join them in a Service Desk role. This means you will get involved with providing first line support to their users, assist with routine maintenance and assist in the delivery of some aspects of their projects. Their users are either based in the main Council offices or at remote locations, including homes, so you will learn to diagnose issues remotely.
This is an opportunity not to be missed, learning from industry professionals, gaining a qualification and scope to grow and develop in your role to kick-start your career within IT! You will have the opportunity to gain exposure to a diverse range of technologies, including operating systems, infrastructure, networks, telephony and cloud solutions.
Furthermore, they have a wealth of experience working with apprentices, helping them kick-start their careers; their recent IT apprentices have all moved on to full time roles within the IT department, with a clear focus on career progression and development.
A Typical Day in the Job:
* Providing first line support to HDC users and elected members
* Use the HDC Service Desk software to manage calls
* Assist in the diagnosis of technical issues
* Undertake routine maintenance, such as patching and updates
* Assist in the management of the asset register and auditing of system records
* Working with cloud, networking and firewall issues
* Assist in the setup and distribution of new/replacement equipment to users
* Assist, where appropriate, in the delivery of change projects
* Create and maintain IT documentation
Desired Qualities, Skills and Knowledge
* Excellent communication with great interpersonal skills
* Ability to work as part of a team
* An interest for IT
* Provide customer service
* Ability to share ideas
* Grade 4 in Maths & Grade 5 in English GCSE (Or C in Both)
Salary, Hours & Benefits:
* Salary – £23,473
* 37 Hours per week – Between 8 AM & 6 PM
* 26 Days Annual Leave + Bank Holidays
* Working within a friendly, supportive environment with the opportunity to earn and learn
* Can take on more responsibility in your role to learn about more complex IT queries
* Employee assistance helpline
Apprentices are required to be as flexible as possible to meet the needs of the business. Usual working hours are between the hours of 08:00 and 18:00. You may be required to work on a “rota” system to cover the helpdesk and you may be required on occasion to stay late or work weekends to attend evening meetings undertake maintenance, with the support of your line manager.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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