You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Key Responsibilities:
* Deliver a seamless customer experience with empathy and respect, maintaining calm under pressure.
* Utilize excellent listening, verbal, and written communication skills to simplify complex matters while providing outstanding service.
* Demonstrate problem-solving abilities and flexibility to adapt to changing priorities.
* Switch between multiple IT applications with attention to detail.
* Proficiently use Microsoft Office (Word & Excel).
* Collaborate with great people to create a supportive workplace.
* Engage in learning and sharing knowledge to enhance skills and develop best practices.
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to supporting customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Benefits:
* No weekend working.
* 31 days annual leave (including UK Bank Holidays).
* Annual discretionary bonus eligibility.
* Perks at Work (online discounted shopping).
* Car lease scheme and Jaguar Land Rover discount.
* Cycle to Work scheme and interest-free season ticket loans.
* Annual volunteering day.
* Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support.
* Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
* Personal and career development opportunities within Diligenta.
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