The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public.
Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public.
As a Senior Service Manager, you will liaise with senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
You will have a strong background and level of experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise of Service Management, you will effectively influence change within one of the largest government organisations and have the opportunity to manage national critical services.
You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are responsible for. You will also work closely with both internal and external technical teams to ensure the quality of the service being delivered meets the business needs.
As a Senior Service Manager your main day to day responsibilities will be:
* Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
* Managing internal and external supplier performance in the interest of the customer.
* Using your experience of stakeholder management to effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
* Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
* Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
* Identifying, managing and escalating service risks appropriately.
Recruitment and Retention Allowance
This post is eligible for a DDaT Recruitment Retention Allowance of up to £8,300, which will be assessed at interview. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
Hybrid working
DDaT is geographically spread across a number of locations with most staff working in line with the Department’s hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). You will need to agree a base location of either Croydon, Glasgow, Manchester, Sheffield OR Southport and there will be a requirement for occasional travel to other locations.
Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).
Please note that this role requires Security Clearance, which would normally need 5 years’ UK residency in the past 5 years.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .