Summary
We have a number of exciting opportunities for you to join us as an Apprentice Administrator at the University of Oxford. If you are keen to develop your career in a rewarding business support role or education administration role within one of our departments, then please apply now. Early applicants will be considered for a wider range of roles.
Wage
£25,331 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday usually 9.00am - 5.00pm You will have a fixed term contract of employment with the University of Oxford and this will range from 18-24 months depending on the department you work for.
36 hours 30 minutes a week
Possible start date
Monday 1 September
Duration
1 year 6 months
Positions available
10
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will assist with administrative tasks within your specific department to enable the smooth running of day to day operations. You will learn to provide support in a wide range of specialist and/or generalist administration areas, depending on the department you work with.
These roles provide an excellent opportunity for an individual who wants to gain a broad range of administration skills with the ability to work at a fast pace within a successful team.
Duties may include, but are not limited to the following:
* Provide general or specialist administrative support to a business support department or area of education
* Undertake operational support activities
* Communicate by telephone, email, and face-to-face to deal withy enquiries in a helpful and professional manner
* Gain experience in dealing with a range of stakeholders at all levels, both internally and externally
* Contribute to the successful completion of a variety of projects including events and systems improvement processes
* Develop team-working skills and the ability to manage a wide and varied set of tasks
* Gain an understanding of the University policies and procedures relevant to the role
* Prepare reports, documentation and maintain up-to-date records
* Participate in and support the public engagement activities of the department
Whichever department you choose to be considered for (on successful completion of our initial screening process) you will find that you are supported and inspired to succeed within your role.
Please note that departments are in a variety of locations across the centre of Oxford and Headington.
Where you’ll work
University Offices
Wellington Square
Oxford
Oxfordshire
OX1 2JD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABINGDON AND WITNEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Duration:
* 15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
* Work-based training with your employer
* 10 days Business Professionals training at college
* Approximately 12 on-site assessment visits per year
* Level 2 Functional Skills in maths and English (7 days at college for each, if required)
* Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
* Level 2 Functional Skills in English and maths (if required)
* Level 3 Business Administrator apprenticeship standard
End Point Assessment:
* Knowledge test
* Portfolio based interview
* Project/improvement presentation
Requirements
Essential qualifications
GCSE or equivalent in:
* maths and English Language (grade A*-C/9-4 (or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Team working
* MS Excel, Outlook and Word
* Discretion / confidentiality
Other requirements
Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to complete a series of initial assessments and eligibility checks prior to start. As a new Apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments, please call us on 01235 216216. Qualification checks: By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.