Tapestry Brand Ambassador - Nottingham (12-month FTC)
Tapestry
Nottingham, NGM, GB
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions. Here, your voice is valued, your ambitions are supported, and your work is recognized.
We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Brand Ambassador (BA) represents Tapestry’s brands within a Department Store to drive sales and service, focusing on leather goods and lifestyle. The BA reports to the Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution-focused, and ensure Tapestry values and business priorities are demonstrated on the shop floor, ensuring customers have a seamless experience.
The BA will be based within John Lewis & Partners Nottingham and partners with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shop floor teams to drive the customer experience, omnichannel approaches, and seek new initiatives for further brand development.
Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.
Duties and Responsibilities:
* Build and cultivate strong relationships with clients to drive brand awareness and increase customer retention. Create ideas and action plans for clientelling and event hosting.
* Implement and communicate business initiatives and act as a liaison between department store management teams and SRBA. Deliver brand training and provide the host store with the necessary information to increase product knowledge and drive sales.
* Track and analyze store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA where necessary.
* Monitor in-store activity and present ideas to SRBA to identify new brand opportunities (e.g., activations, events, etc.).
* Build relationships with local retail brands to understand customer demographics and future brand opportunities.
* Provide storytelling tools to engage and apply a new type of service to customers with a focus on jewelry.
* Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained. Escalate operational needs to SRBA.
* Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively and efficiently.
* Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage.
* Implement and maintain visual directives in line with the brand's visual merchandising guidelines, showcasing new season product, seasonal product launches, and delivery drops. Ensure visual standards are maintained during markdown periods to ensure the customer experience is consistent.
* Build a strong relationship with the VM Manager within the host store and regularly share images to seek feedback.
The Brand Ambassador will possess:
* Minimum of 2 years retail experience.
* Understanding of working within a department store.
* Excellent communication, leadership, organizational, and analytical skills.
* Strong knowledge of industry trends.
* Self-motivated and the ability to strategize to help develop their business.
* A strong and passionate team player with the ability to collaborate well with others.
* Flexible to work hours deemed by the store and Tapestry, including nights, weekends & bank holidays.
What Tapestry can offer you:
* 28 days holiday.
* Multi-brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman.
* Health cash plan.
* Free 24/7 support for family building, fertility, and menopause with Maven.
* Employee Assistance Program.
* 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
* Learning & development & career progression opportunities.
* Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.
Our Competencies for All Employees:
* Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
* Dealing with Ambiguity: Can effectively cope with change; can decide and act without having the total picture.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
* Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
* Learning on the Fly: Learns quickly when facing new problems; analyzes both successes and failures for clues to improvement.
Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position.
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