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Experienced Executive Search specialist enabling businesses to identify and attract the very best talent. WE ARE HIRING
Our client is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries.
As such they are now looking for an individual to lead their Product and Services strategy and take it through the next phase of development, doubling over the next 3 years.
What you will do
The Head of Product and Services is responsible for ensuring products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences.
This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support.
Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product roadmaps are executed effectively, customer onboarding is smooth, and ongoing service delivery meets or exceeds expectations.
What you will have
* Strong leadership and team management skills, with experience leading cross-functional teams.
* Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
* Proven track record of managing product delivery in complex and fast-paced environments.
* In-depth understanding of Agile and other product development methodologies.
* Strong problem-solving skills, with the ability to navigate challenges and drive solutions.
* Strategic mindset, with the ability to align delivery efforts with long-term business goals.
* Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
The successful candidate will enjoy a stimulating and rewarding high-profile role within a genuinely exciting and respected business.
Seniority level
Director
Employment type
Full-time
Job function
Management, Product Management, and Project Management
Industries
Software Development, IT System Custom Software Development, and IT System Design Services
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