Birmingham, United Kingdom | Posted on 25/02/2025
An industry leader in fleet management solutions, providing unrivaled support that keeps Britain moving. We fuel better.
Job Description
Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be one of the top resellers in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways.
As a family run business and with over 9 years under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn’t even know possible and we love being part of that journey!
Our significant growth has led us to invest further across our Customer Service team to increase revenue, partnerships with our customers and deliver the best possible service. With this comes the requirement for a Customer Service Coordinator to join! You will be extensively trained and supported to become an ambassador of The Fuel Store, to become a product expert and offer advice and expertise to our customers.
Brief Overview:
* Permanent Opportunity: Full Time
* Location: Birmingham, B2 (4 Days Office, 1 Day Work from home)
Responsibilities
* First point of contact for inbound customer queries via various communication methods such as Email, Phone Call, Website.
* Provide a high level of customer service to our customers.
* Take payments and allocate them correctly to accounts.
* Become a product expert and offer advice and expertise to our customers.
* Generate customer requested reports.
* Handle customer escalations and have ownership until satisfactory resolution.
* Work with our 2nd line support teams for suppliers.
* Action customer related tasks on our CRM system.
* Keep records up to date for customers.
* Work closely with Account managers.
* Understand and discuss invoices and billing with customers.
Requirements
* Have at least 1 year in a similar Customer service contact centre role.
* Show experience using Office 365 software (Word, Excel, Outlook).
* Be a team player with an understanding of wider business relationships.
* Show resilience.
As well as having the right experience, a Fueller will have:
* Strong motivation to work in a fast-paced environment.
* Great aptitude for overcoming challenges by having a naturally inquisitive mind.
* Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY.
* Resilience and ability to focus on the detail but not forget the bigger picture.
* Ability to work hard as an individual but also bring value to the wider team.
* Excellent communicator and act as an “ambassador” for all stakeholders.
* Ability to be logical when making decisions.
* Excellent organisation and time management.
* Be commercially savvy.
Benefits
* Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
* Health & Wellbeing: All employees will have access to MediCash upon passing their probation, allowing them to access retail discounts, counselling, and more.
* Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, with increased personal holiday allowance with increased service.
* Career Progression: We track all employees' progression by creating personal development plans.
* Location: Based in Birmingham City Centre, with panoramic views from the office floor; remote working is offered one day a week following probation.
* Other benefits: Monthly employee awards, which include a lunch provided. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.
A little more for you to know…
We want to be a place where everyone has a sense of belonging. Our team is growing rapidly, and that means we want collaborative, talented Fuellers to help us invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn!
If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and, if successful, arrange a chat with you to find out if you could be the next Fueller!
We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neurodiversity or disability status, marital status, veteran status, and national origin.
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