Department: Aftersales: Warranty/Repairs
Job Title: Aftersales Support Coordinator
Salary: 27,000 - 35,000 depending on experience
Reporting to: Product Support Manager
Working Hours: 39 hours per week: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion.
You will be expected on occasion to work later in the evening or weekends as business needs require.
Responsibilities Include:
1. Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times.
2. Ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports.
3. Monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met.
4. Monitor and control Warranty and Repair costs in line with departmental budgets.
5. Keep up to date with relevant technical product information and industry regulations.
Personal Attributes:
1. Experience in an Aftersales/Service department - essential.
2. Experience working in a repair/workshop environment - desirable.
3. Experience within a planning role - desirable.
4. Excellent communication skills both written and verbal - essential.
5. Process-driven, methodical approach to tasks.
6. Good Business acumen, with the ability to produce and understand Finance and Management Reporting.
7. Competence with IT programs such as Microsoft Excel, Word, PowerPoint.
Employee Benefits:
1. 39 hour week, flexible start and finish times with early finish on Fridays.
2. 25 days holiday plus bank holidays.
3. Holiday Purchase Scheme.
4. Employee Assistance Programme.
5. Contributory pension scheme.
6. Referral Program.
7. Subsidised onsite canteen with regular free offers.
8. On-site parking with electric/plug-in charging points.
9. Use of company vehicles where possible for work-related travel.
10. Death in service benefit.
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