SERVICE DESK ENGINEER Salary up to £26,500 Stoke office Full time on-site requirement - Shift patterns Looking for an experienced Service Desk Engineer to join a global organisation. About the client: Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to extensive growth, they are looking to expand their team, and are looking for an experienced and enthusiastic Service Desk Engineer. The Benefits: Excellent company bonus structure based on personal performance. Company pension scheme 25 days holiday bank holidays birthday off Life assurance Development and training opportunities for career progression Eye care free gym membership Company events and lunches The Service Desk Engineer role: Promptly dealing with phone calls and emails Dealing with incidents / requests, and ensuring all tickets are logged Managing open tickets, and working alongside 2nd and 3rd line teams. Providing remote support and fixes Service Desk Engineer - Essential Skills: Excellent customer service skill sets Experience with Active Directory Ability to showcase your troubleshooting and analytical skills Experience in a service management function To be Considered Please either apply through this advert or emailing me directly via. For further information please call me: //. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Service Desk, 1st Line, SLA, Ticketing, Active Directory, Service Management