Role description
Role: Customer Support Executive
Exciting new opportunity working for an established assistive technology company in Stockport.
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)
Product Speciality: Advanced Monitoring Assistive Technology
Salary: GBP28,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday.
Role Type:
Customer Service, Customer Relationship
This is an exciting opportunity to work as a Customer Support Executive in a fast-growing family run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Commercial Sales Manager and will provide remote support and on-site training to existing customers to ensure that they are achieving the optimal benefit from their advanced monitoring system. In addition, the role involves the opportunity to introduce and sell new products whilst providing great customer service.
In this role you will:
1. Provide remote/telephone support to our end users
2. Work with care teams to ensure that they are getting the most out of their advanced monitoring system
3. Provide remote and on-site training
4. Proactively monitor systems in the field and respond where necessary
5. Provide support to management on day-to-day tasks
6. Carry out administrative, office management and finance duties as required
This is an ideal opportunity for someone to develop and build a career. Support, training, and development will be provided in all aspects of the job.
Qualifications
* Full UK drivers licence
Personal Experience Required
* Previous experience of working in a customer relationship/support type role
* Experience of working on a technical helpdesk
* Proven ability to introduce and sell new products to existing client base
* Ability to demonstrate some technical/computing knowledge (technical help desk level)
* Passionate about providing excellent customer service
* Desire to learn new skills and develop across different roles
* Demonstrates a pleasant and professional manner at all times
* Ability and willingness to travel to customer locations across the North West
To Apply
If you are suitable for this position, please send a copy of your CV. Alternatively, call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.
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