Job Description Summary:
Responsible for leadership and overall management of the Client relationship for one or multiple accounts. Primary contact to the Clients senior marketing team. Drives long-term business growth targets and has accountability for the budget and planning. Typically reports to Group Account Director.
Job Description:
Here at Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
Better together.
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
18 countries, 1,200+ people, 25 Villages.
When you work with us, you’ll also be joining Havas CX– an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future:
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.
But it’s not just brands we empower. Working for Havas CX Helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference– so you can enjoy a rewarding career in our industry.
Role: Account Director
Reporting Into: Business Director
Reports: Senior Account Manager
Responsibilities:
1. As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help shape strategy.
2. A naturally strong leader, you inspire your colleagues and clients when talking about creative and data. You take the complex and make it simple for clients by building a compelling narrative.
3. You have exceptionally high standards for yourself and your team with relentless attention to detail ensuring you consistently deliver efficiently, profitably, and right first time.
4. Responsible for ensuring you and your team deliver all projects on time, to budget whilst maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand-ups, and resourcing).
5. The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients’ business, strategy, and market sector.
6. Acts as an escalation point on all workload priorities as and when needed – both internally and with your clients.
7. Responsible for owning and developing key (senior) client relationships.
8. The Account Director contributes to and is responsible for delivering towards the Client Development Plan and therefore is ultimately accountable for the profitability, growth, and direction of the business under their control.
9. Equally comfortable working on strategic initiatives as well as day-to-day delivery of BAU.
10. Highly numerate: as the P&L owner for your accounts, forecasting and budget control ultimately ladders up to you.
11. Lead by example, showcasing relentless curiosity, positive attitude, and enthusiasm for the task at hand.
12. Will set performance expectations and manage the career development of a Senior Account Manager.
Attributes/Competencies:
1. Operate as a Strategic leader.
2. Demonstrates a solid understanding of the Agencys strategy, vision, and commercial position and can confidently articulate this.
3. An in-depth understanding and knowledge of the clients business and market sector, responsible for identifying opportunities for growth.
4. Accomplished at working in partnership with planning, creatives, developers, and operational data marketers.
5. Be an engaging and persuasive presenter, able to take ideas and make them come alive in presentations.
6. Can confidently analyse campaign and programme results and present recommendations for improvements.
7. A passion for marketing and engaging customers.
8. Leadership and a sense of ownership, controlled and measured in your approach.
9. A track record of building and maintaining strong client relationships.
10. A broad experience of working across multiple sectors and multiple clients, demonstrating success across these equally.
11. A successful people manager with a proven track record of growing and developing their team.
Key Helia behaviours:
1. We take pride: We care more about our clients’ businesses, the work we make, and the people we make it with.
2. We set the bar high: We take personal responsibility for the quality of everything that goes out the door.
3. We are ambassadors for Helia: We exude our values and behaviours.
We’re constantly curious:
1. We ask the right questions: To ensure we start every job with the right knowledge.
2. We value continuous learning: Dedicating time to get to know our clients’ worlds, our industry, and our own personal development.
3. We make meaningful connections: We take the time to get to know our clients as human beings.
We never settle:
1. We are driven: We drive projects forward and go the extra mile.
2. We are determined: We have a positive, can-do attitude to any challenge we face.
3. We are restless: We don’t accept received wisdom or the status quo.
4. We are ambitious: We are focused on our client, agency, team, and individual goals.
Here at Havas Helia, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform their job.
Contract Type: Permanent
J-18808-Ljbffr