About Company & Role A leading contractor that supply and work with major housebuilders and large commercial companies are currently looking to recruit a Customer Care Coordinator to join their friendly office team in Royal Wootton Bassett. Training will be given however experience of working in an office environment would be advantageous, as would a basic understanding of the construction industry is ideal, however not essential. This is a customer care ( not customer services ) position, and will suit candidates that have had general administration and professional phone experience. This is an apportunity to start immediately and open for candidates seeking full or part-time permanent work. Day to day tasks: • Processing customer care requests from our customers • Arranging inspections with house owners • Reporting back inspection conclusions to house builders • Quoting for coordinating remedial work if required • Arranging materials and labour for carrying out the remedial work • Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work • Monitoring the work to a successful conclusion • Recording the above information comprehensively on a CRM data base - Collating and passing information to accounts for works to be invoiced • Filing and archiving • Answering phone calls and assisting callers or passing to the appropriate person • Ad hoc work to support Managers and the Director Customer Care Coordinator candidate requirements: • Hardworking; enthusiastic and highly motivated • Excellent oral and written communication skills are key • Good team player with a positive attitude • Flexible • Self-motivated with the ability to work with the minimum of supervision • Portray professionalism and commercial awareness • Good presentation skills • Educated to GCSE standard with a minimum of Grade C or above in Maths and English • Accurate, numerate with excellent PC skills (Microsoft Office) Candidate profile: A busy role with lots of time spent on the telephone to customers Must be a confident self-starter Coordinating labour and materials Arranging appointments and keeping a complex diary Keeping records using a simple CRM software Hours of work: Monday to Thursday 9am-5pm & Friday's 9am-2.30pm, 37.5 hours per week. Salary: £22,000 - £24,000 per annum depending on experience 22 days holiday per year plus Bank Holidays