Service Manager
Young Women & Girls
Location: Hammersmith, Finsbury Park, Stratford
Contract Type: Fixed Term - 3 Months minimum
Hours: 25 hours per week (Ideally spread across 5 days. Must include Wednesdays)
About the Role
An exciting opportunity has arisen for an experienced Service Manager to lead a dedicated team supporting young women and girls (aged 13-18) who have been victims or witnesses of crime. This service is committed to empowering young women and girls through trauma-informed, gender-sensitive, and holistic approaches, helping them build confidence, resilience, and access essential support services.
The Service Manager will oversee the day-to-day delivery of the service, ensuring high-quality support is provided, managing a team of frontline advocates, and fostering strong partnerships with external agencies to enhance service provision.
Key Responsibilities
Lead, manage, and develop a team of specialist Advocates, ensuring high-quality service delivery.
Monitor performance, provide coaching and feedback, and ensure the team meets key performance indicators and contractual outcomes.
Oversee case management and ensure compliance with safeguarding protocols and data management policies.
Build and maintain partnerships with external agencies, ensuring the service is well integrated within the wider support system.
Support frontline staff in risk management, needs assessment, and advocacy for young women and girls with complex needs.
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