Pentelow Practice is looking to appoint a part-time receptionist/administrator to join our busy GP practice. The successful candidate must be reliable, punctual, possess excellent written and verbal communication skills, and be able to use their own initiative. IT skills are essential. Hours of work: 22.5 hours per week Monday to Friday 14:00-18:30, but the candidate must be available to work additional/flexible hours to cover staff absence when required, including occasional weekend work. We reserve the right to close the job early.
Main duties of the job
The candidate must be enthusiastic and computer literate. This role is wide and varied, and the successful candidate will provide a range of Reception and administration duties such as booking appointments, registrations, scanning, and checking practice emails. Taking electronic, phone, and face-to-face messages, using own initiative, providing a comprehensive administration/clerical service, and attending meetings within the practice.
Job responsibilities
The purpose of the role is to:
1. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
2. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
3. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
4. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Duties and responsibilities may include:
1. Opening up/locking up of practice premises, activation/deactivation of alarm system, and maintaining security in accordance with practice protocols.
2. Maintaining and monitoring the practice appointments system.
3. Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional.
4. Register new patients, temporary residents, and any requiring immediate and necessary treatment, checking all details for accuracy.
5. Processing and distributing incoming and outgoing mail.
6. Processing repeat prescriptions in accordance with practice guidelines.
7. Clearing and re-stocking of consulting rooms as required.
8. Providing clerical assistance to practice staff as required.
9. Covering sickness/annual leave and working reasonable overtime when required, including some weekends.
Person Specification
Qualifications
* Minimum GCSE or equivalent, IT literate.
* Knowledge of Microsoft Word, Excel, and Outlook.
* Previous experience in a similar position is preferable but we are happy to train the right candidate.
* Experience in using System One - Desirable.
Experience
* Customer Service Experience background.
* Experience of working in primary or secondary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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