Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.
Job Title: Customer Services Account Executive
Reports to: Customer Services Manager
JOB PURPOSE:
The job holder is responsible for the account management of all customer requirements. This encompasses all activities from order processing to ensuring delivery OTIF. The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site, striving for continuous improvement.
KEY ACCOUNTABILITIES:
1. Proactive account management
2. Manage day-to-day customer orders and communications at all levels
3. Management of customer stocks through order processing/kanban
4. Responding to pricing and estimating enquiries from existing and potential customers
5. Management of raw materials and finished goods stock to acceptable levels
6. Collection of debt from customer accounts and liaise with Finance on appropriate actions to take in the event of non-payment
7. Manage design interface with customer key accounts
8. Visits where necessary to customers
9. Provide statistical analysis to both line manager and customers on their account status
10. Ensure all departmental procedures are followed
11. Work closely with all internal departments
12. Maximise sales and profitable growth of customer accounts
13. Complete all paperwork in line with company procedure and best practice
14. Abide by data protection regulations
15. Attend meetings including customer visits where appropriate
16. Establish and maintain a live working system holding all key account information, building in feedback to review the status of accounts that can be used in data analysis
17. Provision of routine detailed and accurate analysis, reports, and presentations on the status of customer accounts across all sites, flagging current and potential issues, and providing generic customer analysis for information to key stakeholders
18. Support analysis for focus accounts and coordinate formal reviews with key stakeholders documenting and implementing agreed actions
19. Lead & participate in improvement projects
20. Be a willing and flexible team member ready to take on new and expanding tasks as appropriate
21. Any other reasonable request
This list of duties and responsibilities is not exhaustive, and Multi Packaging Solutions would expect you to carry out any other reasonable duty which you are capable of being trained in or performing.
QUALIFICATIONS
Educational and professional: A third level qualification would be desirable but not essential.
KNOWLEDGE, SKILLS, EXPERIENCE
1. Relevant experience in a similar role or demonstrable commercial awareness
2. Minimum 1 year of Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
3. Good verbal and written presentation/communication skills
4. Ability to plan and coordinate priorities within a team environment
5. IT Literate in use of Microsoft Office
6. Business and commercial awareness
7. Evidence of having used negotiating skills effectively is desirable
8. Demonstrable experience of excellent analytical, numeracy, organizational, and communication skills
9. Demonstrable experience of working to high quality standards
10. Demonstrable evidence of information handling ability and problem-solving skills
11. Willingness to travel & some flexibility in working hours
12. Ability to prioritize and work under pressure
13. Proficient in MS Packages including highly competent in Microsoft Excel
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.
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