This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Do you have experience within a claims or complaints role within the financial services industry? Would you like to use your experience within this 12-month fixed term contract opportunity? You'll be responsible for handling complaints in a timely manner, investigating the background and making effective decisions and recommendations to resolve complaints fairly and promptly. Who are we looking for: You'll have a curious and empathetic approach to work, together with a passion for customer service and working with people. The be able to work effectively within a changing work environment and a display a happy and supportive outlook. What you'll be doing: Investigating third party claims and identifying the root cause of issues. Review all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know. Collaborating closely with key stakeholders including our Partnership of financial advisers, external admin centres and internal departments. Producing clear and well-written decision letters, explaining the conclusions reached, communicating confidently, sensitively and in an informed manner. Recording complaint details and their progress on our 'Respond' database. Requirements: Experience of regulated complaint handling within the financial services industry. Strong time management skills - prioritising own workload, to ensure company and regulatory deadlines are met and responding to Important, ad-hoc requests. Flexible approach to work and willing to embrace change. CII Level 4 Diploma in Financial Planning, or equivalent experience/qualification.