Job summary You will be responsible for assisting with the provision of mental health support and assessment for adults who are experiencing a mental health crisis under the guidance of a senior member of the Team. The role will encompass attending a service user's home with a senior clinician to help complete domiciliary mental health assessments. The Crisis Response Team also manages calls to the 111 Option 2 service and you will be expected to receive calls made to this service under the supervision of qualified staff. You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year. Shifts are currently 7am to 19.30pm and 7pm to 07.30 am. In delivering your duties you are expected to display behaviours that are aligned with the Trust values and as required in accordance with the NHS Constitution at all times. Main duties of the job Core Clinical Functions Assist in the management and care of service users under supervision providing Telephone support to patients in crisis, taking referrals from other professionals and statutory bodies. Produce accurate and timely documentation / records on all clients in line with relevant codes and Trust policy Assist senior staff in the ongoing assessment and observation of service users and provide timely and appropriate feedback Assist in the risk assessment of the individual and of the potential hazards in the SU environment, then documenting and reviewing risk assessments Provide practical support to service users, carers Attend Team meetings i.e. referral / review / business as appropriate Report and document incidents as required Undertake physical health care checks of service users, document and report results Under supervision take part in assessing and reviewing care. Help create and provide resource information to service users and families Undertake crisis calls and documentation of these Core Non-Clinical Functions Take part in service development and review Ensure the service meets the agreed performance / contractual targets and adheres to local and government initiatives About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank. Date posted 10 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 364-A-8771 Job locations Abberton, The Lakes Colchester CO4 5JL Job description Job responsibilities In addition to the above duties you will also be expected to perform the below key activities in line with your job role; Complete mandatory training in line with Trust policy and procedures To participate in the staff appraisal process and to undertake for any staff you manage To keep yourself updated on all matters relating to Trust policy To provide management supervision where appropriate PROFESSIONAL DELIVERY FRAMEWORK In addition to core clinical and non-clinical support the following are additional key activities identified as being necessary to the role in the delivery of your normal day to day activities. Complete mandatory training in line with the Trust policy Receive annual appraisal Undertake training relevant to Band 4 AP competency framework Take all allocated annual leave Receive management supervision Attend seminars / conferences and other CPD events external / internal Attend regular key Trust-wide meetings / forums i.e. Professional nurse advisory committee, nurse forum, Link nurse forum (Infection control) Attend additional in-house developmental training, or support delivery of a number of mandatory training e.g. STORM, TASI, Infection Control, Safeguarding Be an Infection Control Link person (to support 1st level nurse) Job description Job responsibilities In addition to the above duties you will also be expected to perform the below key activities in line with your job role; Complete mandatory training in line with Trust policy and procedures To participate in the staff appraisal process and to undertake for any staff you manage To keep yourself updated on all matters relating to Trust policy To provide management supervision where appropriate PROFESSIONAL DELIVERY FRAMEWORK In addition to core clinical and non-clinical support the following are additional key activities identified as being necessary to the role in the delivery of your normal day to day activities. Complete mandatory training in line with the Trust policy Receive annual appraisal Undertake training relevant to Band 4 AP competency framework Take all allocated annual leave Receive management supervision Attend seminars / conferences and other CPD events external / internal Attend regular key Trust-wide meetings / forums i.e. Professional nurse advisory committee, nurse forum, Link nurse forum (Infection control) Attend additional in-house developmental training, or support delivery of a number of mandatory training e.g. STORM, TASI, Infection Control, Safeguarding Be an Infection Control Link person (to support 1st level nurse) Person Specification Education / Qualifications Essential Completion of Associate Practitioner qualification or other similar recognised qualification Desirable Relevant education/qualifications in mental health/health and social care Knowledge Essential Experience supporting people who are in mental health crisis Desirable Previous experience within the NHS Person Specification Education / Qualifications Essential Completion of Associate Practitioner qualification or other similar recognised qualification Desirable Relevant education/qualifications in mental health/health and social care Knowledge Essential Experience supporting people who are in mental health crisis Desirable Previous experience within the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Essex Partnership University NHS Foundation Trust Address Abberton, The Lakes Colchester CO4 5JL Employer's website https://eput.nhs.uk/ (Opens in a new tab)