Job summary
The Norwich Triage team currently has a vacancy for a Senior Triage Clinician.
The Triage Hub is the starting point of the patient journey into community services, we take great pride in our work and always aim to do the best for our patients. We are looking for someone who holds the same values and wants to be part of a diverse and supportive team.
We are a small and friendly team of nurses who triage patient referrals from across the Norwich area. The Senior Triage Clinician is a pivotal role within the Triage Hub. The Senior Triage Clinician (STC) has oversight of the day to day, co-ordination of patient visits across Norwich. The STC role is a varied role which includesworking responsively to changing demands across the community teams to ensure patients are prioritised effectively and staff are supported, providing guidance to Triage nurses and carrying out complex triage.
Although the role is predominantly office based working in the Triage hub, the role does allow for clinical time which can be spent seeing patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.
If you are interested in the above please do get in touch, informal discussion about the role is always welcome.
Main duties of the job
1. Offer advice and support to other members of the primary healthcare team.
2. Provide a mentorship role to HUB staff.
3. Be involved in the provision of relevant professional advice and expertise in matters regarding the service.
4. Have oversight of the day to day, co-ordination of patient visits across Norwich.
5. Keep accurate, confidential and up to date records for all patient contacts.
6. Ensure activity data and clinical information is recorded in the patient held record (where available) and on SystmOne and completed on a daily basis.
7. Be familiar with and comply with all relevant measures under the data protection act and Caldecott guardian initiative, vulnerable adult policies (including safeguarding) and the NCH&C clinical governance framework.
8. Attend regular supervision meetings with a nominated supervisor and provide supervision for other team members.
9. Participate in continuing professional development activity and all mandatory training as required.
10. Practice within NMC / COT / CSP professional codes of conduct and protocols.
11. Promote the effective use of local services by closer networking.
About us
The post holder will:
12. Maintain comprehensive and accurate electronic documentation in order to demonstrate a robust clinical decision-making audit trail for themselves and/or the team.
13. Remain accountable for own professional actions as determined by the professional bodies.
14. Provide advice/training and supervision to triage staff including PDP's
15. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
16. Maintain own continued professional development.
17. Be accountable for work delegated to others.
18. Attend in-house training as required to develop current job role.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
19. Lead staff in ensuring the timely processing of referrals by evaluating the information received, often complex and sensitive, to enable the allocation of the referral to the most appropriate service.
20. Use advanced clinical knowledge to prioritise the most appropriate response required.
21. Liaise with referrers ( GPs, social services, acute sector) and patients to inform the decision making process when deciding the appropriateness and urgency of a referrals. To include using advance communication skills and interpretation skills can you specify what type it is tact, persuasive; are there barriers to communications.
22. Manage the expectation of referrers and patients when services are unable to respond as expected. To include using tact and diplomacy to deal with verbal aggression.
23. Develop and implement a triage rota to ensure the effective use of resources whilst ensuring that the triage service is staffed appropriately to meet varying demands throughout the day. To include monitoring and analysis of statistics to determine the busiest times of the day/days of the week and adopting a flexible approach, re-prioritising work accordingly for the triage staff raising any concern regarding lack of resources to the Clinical Operational Manager.
24. Use advance judgement skills to determine and re-prioritise own workload and that of other colleagues to meet frequently fluctuating demand.
25. Make recommendations for service improvement to Clinical Operational Manager based on own experience and feedback from staff and service users.
26. Lead on the implementation of new processes and procedures within the triage team, using negotiating and engagement skills to ensure compliance by staff.
Person Specification
Experience
Essential
27. Evidence of working at relevant level within the community setting
28. Knowledge of additional specialist areas through in-house training & short courses
Qualifications
Essential
29. Registered general nurse
30. Assessor/mentorship preparation; ENB 998 or equivalent
31. Current NMC registration
32. Evidence of continuing professional development
Desirable
33. Consultation Skills
Communication
Essential
34. Good communication skills
35. Good interpersonal skills
36. Good observational & reporting skills
Personal & people development
Essential
37. Be reliable
38. Professional appearance
39. Be able to kneel, bend & stoop, and work in cramped environments
40. Be able to manoeuvre limbs of around 5-6 kg
41. Be able to manoeuvre patients using handling aids
Other
Essential
42. The post holder be required to work shifts over a seven day period
43. The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
44. Must hold full and valid and driving licence and have access to a vehicle
45. Able to communicate effectively in written and verbal English Language
46. Be able to: Kneel, bend & stoop, and work in cramped environments, Manoeuvre limbs of around 5-6 kg, Manoeuvre patients using handling aids
Skills, Abilities and Knowledge
Essential
47. Highly motivated
48. Able to provide high standards of care
49. Tact & diplomacy
50. Empathy & sensitivity
51. Ability to use own initiative
52. Ability to manage stressful situations
53. Concentrate when undertaking patient care & inputting data/patient records
54. A team player
55. Work flexibly to accommodate patient/service needs
56. Good communicator
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework
Essential
57. Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults