Service Advisor Location : Hedge End Salary : £27,000 basic - £34,620 OTE Job Overview We are recruiting a talented Service Advisor to join our client's successful Aftersales team in Hedge End. This role is essential in maximising service profitability through professional sales techniques and ensuring the highest levels of customer care. As a Service Advisor, you'll be a key point of contact for customers, ensuring their needs are met efficiently and to the highest standards. This position offers an excellent opportunity to join a supportive and dynamic team within a well-established business. Key Responsibilities Maximise Customer Awareness: Promote all available services, ensuring customers are informed of the full range of aftersales options. Deliver Excellent Customer Care: Provide a seamless experience for customers, ensuring satisfaction at all times. Departmental Administration: Maintain high standards of administration, ensuring all processes run smoothly and efficiently. Efficiency: Help the business achieve industry-leading levels of process efficiency by utilising the latest digital tools. Compliance: Ensure all processes comply with FCA guidelines and that you are fully trained and authorised to sell finance and insurance products, always treating customers fairly. Essential Skills and Experience Aftersales/Service Experience: Previous experience in a similar role is essential. Customer Satisfaction: Strong ability to provide exceptional customer service and handle any enquiries confidently. Communication Skills: Excellent communication skills, both face-to-face and via phone or digital platforms. Organisation: Ability to manage customer appointments and ensure all schedules are efficiently handled. Proactive Attitude: Show initiative by actively following up with customers to maximise every aftersales opportunity. Compliance Awareness: Experience working within a regulated or process-driven environment. Full UK Driving Licence is required. Benefits Fantastic Team Environment: Join a supportive and collaborative team. Competitive Pay: Enjoy a competitive salary with uncapped earning potential. Career Progression: Excellent opportunities for career development and growth. Valued Employee: Be part of a family-run business where each team member is truly valued. If you are interested in the position and would like some more information or to apply, please call Bethany at Premier Automotive on 02380 202 666. Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit. INDAUT