Job Title: Complaints Team Leader
Location: Basingstoke
Working Model: 37.5hrs Monday to Friday, In-Office 3 days a week
Job Type: Permanent
Benefits:
* 25 days holidays + 8 bank holidays
* Discretionary annual bonus
* Company pension scheme
Sanderson are supporting a leading financial services provider, as they seek a dedicated Complaints Team Manager to join their ranks on a full-time basis. This position is perfect for individuals who lead and inspire their team to deliver high-quality complaint resolutions, and are looking for a dynamic hybrid work setup, spending 3 days a week in their Basingstoke office.
Your New Role:
* Lead, develop, and motivate your team, ensuring effective people management.
* Oversee complaint handlers, providing fair, prompt resolution, and handle complex cases.
* Ensure compliance with FCA complaint handling rules and internal policies.
What You'll Do:
1. Effectively manage and motivate a team of complaint handlers to achieve productivity and quality targets.
2. Conduct performance reviews, identify training needs, and support team development.
3. Ensure efficient complaint resolution that meets customer and business objectives.
4. Identify operational challenges, propose solutions, and maintain complia...