NHS 111 Health Advisor You will manage calls from patients and healthcare professionals with urgent and non urgent healthcare needs, using the Pathways System appropriately to direct the patient to the service suitable for their needs You will use computer systems to capture patient information along with being expected to demonstrate self directed learning and practice There will be a period of competency based training both initially and over the first 6 months of employment which you must complete in order to perform all the duties of the job to the required standard What youll be doing Receive requests for assistance, treatment or care to IUH NHS 111 call centre The requests may be from members of the public, healthcare practitioners or other professionals Interact with Individuals using telecommunications You will answer the calls in an efficient and courteous manner using organisational standards and protocols This will involve triaging patient calls using the appropriate Pathways System Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH NHS 111 service You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding You willaccurately record and check or amend details on the call logging computer system Direct requests for assistance, care or treatment using protocols or guidelines by signposting patients/callers to the most appropriate care/service using the Directory of Services where appropriate, guided by Pathways This includes making judgements around what may or may not be significant changes in a patients condition This may involve recognition and appropriate response to emergency situations Support the safeguarding of individuals following local protocols and standards Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe Contribute to the effectiveness of teams Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate Assist new members of staff, which may alsorequire coaching duties Assist in general administrative and clerical duties Provide cover for sickness, bank holidays, and annual leave of other Health Advisors Work flexibly across sites as required bythe service NOTE: This job description is not intended to be an exhaustive list of all duties, and responsibilities associated with the job. Other duties may be assigned.