We are working closely alongside a Local Authority in Derby to assist with the appointment of a Carelink Operator, on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.76 - £16.10 per Hour
Responsibilities:
* Work a rotational shift pattern covering days, afternoons, and evenings on a rota basis including weekends and bank holidays 365 days of the year.
* Contribute to the effective running of the service area through attendance at meetings and training events as required, including attendance on non-designated working days.
* Provide a professional call handling service by dealing sensitively with a diverse customer base, maintaining confidentiality, responding to and prioritising emergency telecare calls by assessing the reason for the call, its urgency, and taking prompt and appropriate action in accordance with procedures and instructions.
* At the commencement of every shift, daily test all desk telephones to ensure they are operating and ringing, and Carelink mobiles are operating and fully charged.
* Ensure all lifting equipment is fully charged at the commencement of the shift.
Requirements:
* A proven commitment to high levels of customer service.
* Ability to communicate effectively with all customers, ensuring needs are met.
* Ability to communicate effectively face to face, over the phone, and in writing.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1466059
#J-18808-Ljbffr