Front of House / Social Media Assistant Location: Crawley 30 hours per week Competitive Salary and Bonus Scheme Some evenings and weekends required The Role We are seeking a Sales Receptionist and Social Media Assistant to deliver a first-class experience to members, prospective members, and visitors to our health club. Your Daily Focus Create an excellent first impression with a warm welcome, tidy appearance, and pleasant manner Deliver exceptional customer service to all members and guests Register prospective members and guide them to the appropriate person Assist new members with enrolment and support current members with queries Provide information on classes and availability Handle membership renewal and cancellation queries Ensure the safety and security of members, guests, and staff Manage telephone enquiries and assist the Gym Manager with retention calls Maintain accurate records of queries, complaints, lost property, and repairs Ensure day-to-day tasks, emails, and phone calls are efficiently handled Create engaging social media content to promote the club, events, and special offers Help with the club's social media platforms and respond to member inquiries online Collaborate with the marketing team to enhance online presence and grow the club’s digital community What We’re Looking For Passionate about customer service Friendly and approachable Cooperative, positive, and optimistic Strong team player Proactive and hands-on Highly organised and able to prioritise tasks Excellent customer service skills Ability to work with diverse individuals Handle pressure and make confident decisions Maintain a professional appearance and behaviour Effective communicator in person, in writing, and over the phone Experience with social media platforms and content creation Creative mindset with an eye for design and branding Willing to work outside normal office hours when needed Flexible in response to changing organisational needs If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and social media content creation, we would love to hear from you