The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Content designer – Role Overview
Do you have a passion for making complex information simple and accessible?
Are you experienced in writing user-focused content and looking for your next challenge?
We are looking for a content designer to join the VOA’s customer communications team, to help improve our customer-facing content on GOV.UK, making it easier to understand.
Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change to, a transaction, product or single piece of content which could be from across digital and offline channels and be provided by different parts of government.
At this level you will work collaboratively with other user-centred design professionals and business stakeholders to define what will be developed to meet users’ needs. You will produce clear and meaningful content based on user needs, and feed into content strategies.
Content designer – Key Responsibilities
As a Content Designer, you will
* Map user journeys and processes.
* Use Best practice, data and research to design and iterate usable and accessible content.
* Create, refine, review and update content on GOV.UK to meet user needs across a whole end-to-end journey.
* Build collaborative relationships with stakeholders, including through workshops and pair-writing sessions.
You will also be expected to:
* Actively participate in the cross-government design communities, both digitally and face-to-face. This includes HMRC's design community as HMRC will be your professional development source.
* Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .