Customer Service Advisor Location: Normanton Department : Warehouse Contract type: Permanent Hours : 37.5 Salary: £22,870.00 Do you have a passion for helping others and giving them peace of mind? Whether its getting answers for customers or clients with time critical constraints or consulting with various departments to investigate queries, you will be the difference between their customer/client experience being just average or an exceptional one.?You'll be working from home with 1 day a week at our Normanton site, doing 37.5 hours a week, working Monday to Friday on an annual salary of £22,870.00 per annum. Benefits We dont work on weekends.discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option to buy more, get it your way with Wagestream, a workplace pension, access to simply health and other perks. Youll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings. Purpose of the role You will be playing a vital role as the first point of contact for all client/customer service queries for the NHS Supply chain. Queries are handled via telephone and email, with exciting digital transformation in the pipeline. Queries will range from confirming orders to handling complex queries which root cause analysis and full investigation will be required. Due to the nature of the services provided by NHS Supply Chain, resolution times are critical to ensure that end users are not adversely affected by service delays or failures. Key Responsibilities Receive customer and client queries via telephone and email Investigate and resolve customer service queries. For example Confirming orders Delivery ETAs Late deliveries Collections Order cancellations and amendments Back orders Delivery discrepancies Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required Record and process collections and liaise with the client/customer as required. Log and process client/customer incidents in line with the incidents procedure Maintain administration, filing and strive towards specific KPIs Attend (when required) internal and external conference calls Be a key driver and participate in process improvement projects Ensure all applicable company quality procedures are always followed You may be required to support other areas of the business, so flexibility is a must Technical and Behavioral Skills Previous customer service experience Exceptional verbal communication skills both verbally and written A professional and courteous telephone manner Competent in the use of Microsoft packages with a good level of computer skills Ability to work under pressure Able to work as a team or individually Excellent organisational skills with the ability to prioritise workload A keen eye for attention to detail Accuracy and data entry skills Passionate about good customer service Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group. REF-218515 ADZN1_UKTJ