Grade 5, £26,038 - £29,659 (£26,338 - £29,959 from March 2025)
Full time, Permanent
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
IT Services is a friendly, vibrant and fast-moving department with a focus on delivering excellent customer service and high quality digital technology services to our staff and students.
Position Overview
We now seek to appoint an experienced IT/AV Service Delivery Officer.
Responsibilities
1. Deliver a highly professional 2nd line IT/AV support service.
2. Support hardware and software, including laptops, desktops, tablets, mobile devices, and printing.
3. Utilize Microsoft Windows, MEM/SCCM for OS and application deployment.
4. Provide support for Apple Mac and AV programming (desirable).
5. Respond to staff, students, and stakeholders needs to provide excellent service.
6. Work methodically, prioritizing and managing tasks under pressure.
Qualifications
The post holder will have excellent problem-solving skills and communication skills.
If you believe you have the skills and experience for this interesting and challenging role, please submit your application through our online recruitment system, which can be found at Abertay Jobs.
Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities
Abertay University is a Scottish Registered Charity,
No: SC016040
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