Site Support Technician About Us Hozah is a tech-led, award-winning company revolutionizing the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we’re scaling rapidly and need a hands-on Site Support Technician to help us maintain and support our cutting-edge technology across the UK. Role Overview As a Site Support Technician, you will be responsible for the support, maintenance, and installation of Hozah’s IoT-connected parking technology, including payment kiosks, CCTV, and related hardware. This is a field-based role that involves regular travel across the North UK, often at short notice. You’ll play a key part in keeping our systems running smoothly and ensuring a seamless experience for our users. Key Responsibilities Technical Support & Maintenance Install and configure IoT-connected devices, CCTV systems, and payment kiosks at new and existing sites. Diagnose and troubleshoot hardware and connectivity issues, resolving them efficiently both on-site and remotely. Conduct proactive maintenance visits to ensure systems are operating at peak performance. Project & Documentation Management Use Jira to manage and complete support tasks, installations, and maintenance jobs. Document site conditions, installation processes, and support actions with clear notes, photos, and reports. Help with pre-installation preparations, making sure equipment and tools are ready before deployment. Collaboration & Continuous Improvement Work closely with the Real Estate Manager, sales, and onboarding teams to support project delivery. Share feedback from the field to improve system performance and internal processes. Travel extensively across the North UK in response to support needs and scheduled work. Skills & Qualifications Technical Skills & Experience 3-4 years of experience in a hands-on technical support or installation role (e.g., CCTV, telecoms, electrical, or field service). Experience with IoT devices, payment kiosks, and CCTV systems is highly desirable. Comfortable using Jira or similar task tracking systems. Solid understanding of basic electrical work and hardware installation. Soft Skills & Work Style Organised and efficient – able to manage multiple tasks and travel schedules. Problem solver – quick thinker, able to resolve on-site issues effectively. Self-starter – works independently with minimal supervision. Attention to detail – delivers high-quality, reliable work on every visit. What We Offer A fully equipped company van – with fuel, insurance, and maintenance covered. All necessary tools, PPE, and a company tablet provided. Opportunities to grow into Site Management Leadership roles. Be part of an innovative company driving the future of smart cities. Why Hozah? As a Site Support Technician at Hozah, you’ll play a key role in deploying and maintaining the tech that powers seamless parking. You’ll work in a fast-moving environment where your skills and input make a real difference. If you enjoy solving problems, working independently, and being hands-on with tech in the real world, we’d love to hear from you. Apply now and let’s build smarter cities together.