Technical Support Specialist | Leeds | Full Time |Office Based | Monday to Friday | £27,000 to £35,000 Depending on relevant experience (plus performance bonus) Our client is a leading supplier of innovative access control solutions, providing high-quality security systems to trade customers throughout the UK. They are currently seeking a highly skilled and motivated Technical Support Specialist to join their team in a key role in Leeds. Are you the right person for the job? 3 years' experience working in a busy customer service setting Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related) Proven experience in diagnosing and resolving technical issues related to products and providing step-by-step solutions to customers and installers. Knowledge and experience of installation requirements and procedures A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions that are both technically sound and commercially competitive Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk) Excellent written communication skills, including the ability to compose professional written responses. A confident and outgoing approach, with strong numeracy, analytical and customer service skills Excellent verbal troubleshooting and problem-solving skills Previous experience in a technical customer-facing role such as technical support, pre/post sales, commissioning, field service, applications engineering, estimating/proposals, etc Outstanding customer service skills demonstrated in a previous role Patience and empathy to guide and explain technical information to less technical customers Ability to learn new products quickly Assisting with onsite installation by offering support and expertise with wiring, commissioning, etc Any other task as required What will your role look like? Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face Guiding installers through the setup and configuration of products remotely Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries) Delivering pre/post installation technical advice Providing support and expertise with wiring diagrams Being a product expert on a wide range of products and answering questions from customers and colleagues about products Providing the best possible customer service and achieving high customer satisfaction, aiming for a first time fix. Providing outstanding customer service, showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction and managing customer expectations Developing strong and long-standing relationships with regular customers Testing suspected faulty equipment What can you expect in return? A company performance-related bonus Competitive industry salary Career development training programmes Generous holiday allowance Increased holiday allowance after 3 years Company pension scheme Excellent break-time area Free on-site parking Private Health Care after 3 years Holiday purchase scheme What's next? It's easy Click “APPLY” now We can't wait to hear from you Your data will be handled in line with GDPR. ADZN1_UKTJ