Job summary The Home First service is an integrated clinical and care and support service that provides short term reablement intervention to enable people to maximise their independence and meet their health and social care needs within Midlands NHS Partnership Foundation Trust (MPFT). The service seeks to offer support to people ranging from those that need minimal support for a time limited period to rebuild confidence, learn new skills and relearn skills through to people at the end of their life requiring skilled health & social care interventions. The service operates 7am to 10pm 365 days per year. The post holder will be responsible for the scheduling and allocating care calls on the Complex Discharge Tracker System. They will be working in partnership with the Home First Locality Teams to ensure that all referrals are allocated care calls within the discharge to assess timescales. They will ensure that the Complex Discharge Tracker system is validated and updated within each locality teams. The successful applicants will receive direct line management and will be delegated team work priorities from the Home First Shift Leads. The post holder will be enthusiastic, passionate and a dynamic individual. You will need to be motivated, flexible and an effective team player, in order to prioritise and implement effective negotiation and communication skills. Please be aware that we reserve the right to close the advert early if we receive a sufficient amount of applications. Main duties of the job Review all daily Home First referrals with the Locality Teams and ensure that all patients are allocated the appropriate care calls within the discharge to assess appropriate referral timescale. Dependent on capacity and demand of the Home First Teams ensure that any unmet referrals are immediately escalated for authorisation by the Team Leader for the individualised plan of care to be sourced from external partners. Ensure that all Home First referrals from the acute portals are immediately sourced and prioritised throughout the working day. Ensure that each and every change to a patient's package of care (reductions, increases, cancellations, closures etc) is accurately input into CDT, and that every change has a corresponding written explanation recorded in CDT to document the reasons why the change was made to provide an audit trail. Realign the allocated rosters and ensure that the allocated care calls are within the correct geographical areas to enable the team to demonstrate efficiency. Actively work with the Shift Leads to find appropriate staff cover to cover unplanned sickness or emergency cover as required. Ensure that all referral and information mail boxes are closely monitored with the appropriate actions implemented About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by? Supporting your career development and progression.? Excellent NHS Pension scheme? Generous maternity, paternity, adoption leave? Options for flexible working? Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.? Extensive Health and Wellbeing support and resources? If you work in our community teams, we pay for your time travelling between patients.? Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate? Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates? Salary sacrifice bikes up to £2k? Free car parking at all trust sites? Free flu vaccination every year? Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 301-RJ-24-6746451 Job locations Edwin House Centrum 100 Burton on Trent DE14 2WF Job description Job responsibilities Participate in regular supervision, guidance and performance review to meet your own professional development to ensure that all staff are supported and equipped to deliver the service requirements. Support care workers to deliver a high standard of care to individuals requiring the Home First service in the community, as directed by their Support Plan. Ensure that you participate in all appropriate training, developed and skilled to fulfil their roles and maintain competence. Participate in staff appraisals and play an active role in team meetings. Ensure that all Support Workers are properly supported if they have encountered emotionally/contentious/difficult situations whilst working with frail and vulnerable older people in the community as directed by the Shift Lead. Work in partnership with the Shift Lead to manage day to day staff attendance and escalate concerns as appropriate. Support and assist the Home First Teams to ensure that the Complex Discharge Tracker remains up to date and is utilised as a live electronic system. Maintain appropriate filing systems and keep up to date Ordering from suppliersinclusiveof PPE, Stationery, yellow folders/paperwork Inputting shifts and increases onto Healthrosterand keeping up to date as advised by the shift lead. Participate and support new staff members to gain role appreciation in the induction of new staff and associated duties To assist with the induction of new staff including building health and safety, smart cards and setting up ICT access to various systems as required. To support the manager with recruitment including arranging placing adverts, meet & greetat interview,sending informationtorecruitment. Any assistance to support workers with phone issues, training, I.Ton the agreement with the shift leader/manager. Job description Job responsibilities Participate in regular supervision, guidance and performance review to meet your own professional development to ensure that all staff are supported and equipped to deliver the service requirements. Support care workers to deliver a high standard of care to individuals requiring the Home First service in the community, as directed by their Support Plan. Ensure that you participate in all appropriate training, developed and skilled to fulfil their roles and maintain competence. Participate in staff appraisals and play an active role in team meetings. Ensure that all Support Workers are properly supported if they have encountered emotionally/contentious/difficult situations whilst working with frail and vulnerable older people in the community as directed by the Shift Lead. Work in partnership with the Shift Lead to manage day to day staff attendance and escalate concerns as appropriate. Support and assist the Home First Teams to ensure that the Complex Discharge Tracker remains up to date and is utilised as a live electronic system. Maintain appropriate filing systems and keep up to date Ordering from suppliersinclusiveof PPE, Stationery, yellow folders/paperwork Inputting shifts and increases onto Healthrosterand keeping up to date as advised by the shift lead. Participate and support new staff members to gain role appreciation in the induction of new staff and associated duties To assist with the induction of new staff including building health and safety, smart cards and setting up ICT access to various systems as required. To support the manager with recruitment including arranging placing adverts, meet & greetat interview,sending informationtorecruitment. Any assistance to support workers with phone issues, training, I.Ton the agreement with the shift leader/manager. Person Specification IT Skills Essential Administration experience IT Skills and knowledge Desirable Admin qualifications, rota experience IT Skills and knowledge Essential Experience of Microsoft Desirable Qualifications in IT Person Specification IT Skills Essential Administration experience IT Skills and knowledge Desirable Admin qualifications, rota experience IT Skills and knowledge Essential Experience of Microsoft Desirable Qualifications in IT Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Edwin House Centrum 100 Burton on Trent DE14 2WF Employer's website https://www.mpft.nhs.uk (Opens in a new tab)