Job Description Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid / remote environment? Then this is the role for you We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client Zurich Insurance. As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most. What you will be doing? Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service Establish timely reserves within authority limit by estimating value of claims Identify potential Recovery and Fraud claims Maximise Productivity within the Team Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service. Negotiate settlement of claims within authority limits Contribute to a positive and supportive team culture