Main area Estates and Facilities Grade NHS AfC: Band 3
Contract Permanent
Hours Full time - 37.5 hours per week (4 week pattern including, 06:00-14:00, 08:00-16:00, 14:00-22:00 and 22:00-06:00 shifts)
Job ref 357-PR-1740-24
Employer United Lincolnshire Teaching Hospitals NHS Trust
Employer type NHS
Site Pilgrim Hospital
Town Boston
Salary £24,071 - £25,674 per annum
Salary period Yearly
Closing 14/01/2025 23:59
NHS AfC: Band 3
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do.
Job overview
The post of the Porter Supervisor is to oversee and co-ordinate the provision of an efficient, high quality and cost effective portering service to all Wards and Departments on site under the direction of the Team Leader and Facilities Manager, and to promote excellent standards of team working and Customer Care.
Main duties of the job
You will be seen across the site and will be required to carry out your work so that the standards set and the wide range of services provided support patient care and the needs of other hospital users.
The post holder is expected to treat patients, service users and carers with courtesy, care and compassion at all times, treating each person as an individual by offering a personalised service.
Person specification
* Literacy, numeracy and comprehension skills sufficient to complete timesheets and monitoring documents, produce memos and short reports, complete Annual Appraisal documentation
* Able to demonstrate ability to take the lead role of supervising part of an inter-disciplinary team
* Able to demonstrate the ability to work to deadlines and complete tasks according to objectives and to motivate others to do the same
* Able to demonstrate the ability to use initiative to resolve problems and to prioritise own workload and that of others
* Able to demonstrate a high standard of interpersonal skills and the ability to deal with people from all sections of society
* Keyboard/computer skills: no formal qualification is necessary but the ability to produce short text documents and/or enter data onto spread sheets would be an advantage
* Coaching skills
Qualifications
* NVQ Level 2, or above, in Customer Care
* Health and Safety qualifications/training.
* Training qualification or similar.
Experience
* Previous NHS experience or experience of working in a high level customer service environment
* Experience in a logistics background in either a integrated/logistics service related area.
* Previous Supervisory experience.
* Previous Portering, Security or similar relevant experience.
* Experience of storage and movement of medical gas cylinders
* Experience of using CCTV equipment
* Previous experience of Switchboard services (Louth only)
* Previous experience of Mortuary services (Louth only)
* Previous experience in waste handling.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
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