Delta Hotels provide a seamless travel experience thoughtfully designed for modern frequent travelers. We deliver key essentials and eliminate everything they don't need. With a strong presence in Canada, the UK, and the US, Delta Hotels by Marriott is expanding globally. If you enjoy delivering purposeful service and focusing on details, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
Manages the Food and Beverage departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage, and room service operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employees' concerns.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guests' concerns.
Understands the brand's service culture.
Drives alignment of all employees, team leaders, and managers to the brand's service culture.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Additional Responsibilities
Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.