This role is key to the successful delivery for a high level of service as agreed and outlined in the contract agreements between GSA & Clients. You will help significantly shape the development of company strategy by ensuring GSA meets the required performance levels & customer service standards. This is a demanding tole that will provide excellent opportunities as the business grows. You will need to be proactive, meet deadlines, liaise with people at all levels, work accurately & respect confidentiality of the business and its clients. Main duties and responsibilities You will be responsible for the following key points and maintain professional relationships with internal parties. Produce weekly/monthly reports. Answering internal/external phone calls, delivering a good customer service each time Monitoring T&A data directly from the system – Highlighting areas of concern Completing daily/weekly attendance sheets Provide effective administrative support to the business streams as required. Updating and coordinating the project tracker Maintaining records on spreadsheets & databases Ensuring all files are complete and stored for audit or Business streams reviews. Scheduling appointments as required. Producing accurate minutes of team meetings and other key meetings Attend to ad hoc requests as required in a timely and polite manner. Planning Site visits Role is office & field based. Traveling for work – Staying away 2-4 nights per week on rotation. Engage with client – Signing into store, checking standards & detailing reason for visit. Visiting stores for project rollout & other business requirements. Training both area, regional managers & office administrators on the T&A System Training operatives on site on how to work the T&A system. Salary - £24000 - £26000 based on experience. 28 days holiday bank holidays inclusive. Free on site parking and referral program