Store Manager - Wine Merchant About this role: We are seeking an experienced and dedicated Store Manager to join our successful team in Cardiff. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales. Be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled craftsmanship, and joy to our loyal customers. How youll contribute: Leadership and Team Management: Lead and mentor the sales team to consistently achieve and surpass sales targets. Foster a positive and motivating work environment through collaboration and teamwork. Client Engagement and Consultation: Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences. Provide guidance to the team on effective client engagement and consultative sales techniques based on an existing Sales Journey. Product Knowledge: Cultivate an in-depth understanding of our Wines from various regions across the world. Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants. Sales Performance: Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met. Manage social media platforms to enhance brand awareness Encourage a consultative and customer-centric approach to sales. Understand and influence your store's Profit & Loss report. Customer Experience: Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued. Manage all client escalations for an exemplary outcome for all parties involved. Brand Ambassadorship: Uphold and promote the essence of our brand through a polished appearance and a genuine passion across all Media platforms Visual Merchandising: Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards. Collaborate with the visual merchandising team to create captivating displays that showcase our Wines effectively. Ensure that all product displays, signage, and promotional materials are current and in excellent condition. Inventory Management: Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss. Perform regular stock checks. Compliance: Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies. Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements. Customer Feedback and Improvement: Actively seek customer feedback regarding their in-store experiences and product offerings. Use customer insights to identify areas for improvement in store operations and customer service. Qualifications, Skills & Experience: Minimum of 2 years of experience of Store Management preferably within the Wine Merchant industry Experience in engaging with high-end clientele is highly advantageous. Effective communication skills and a proactive team player. Strong problem-solving abilities and adaptability to evolving role requirements. Proficiency in new software and the ability to quickly grasp new systems. Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities. Impeccable attention to detail. Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism. A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations. Benefits: Competitive salary 20 days of annual leave plus 8 days of bank holidays (pro rata) Company discount Pay: Up to £30,000.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount AMRT1_UKCT