Customer Service Officer
2 month contract - potential for extension
Pay: £12.07 per hour
North Herts
A local council are in search of a Customer Service Officer to join their team
The Role:
* Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience.
* Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints.
* You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks.
* You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct
Your Experience:
1. Customer focussed.
2. Strong attention to detail.
3. Able to adapt your speech/voice tone to each situation.
4. Able to remain calm under pressure with a high level of resilience.
5. Proactive/reactive, reassuring and understanding.
6. Able to advis...