How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
Sales
1. Achieve and exceed personal targets (quantitative and qualitative)
2. Support Boutique team to achieve and exceed sales objectives.
3. Ensure high levels of customer satisfaction through excellent sales and after sales service skills (Sales Ceremonial).
Retail and Service Excellence
4. Anticipate clients’ specific needs
5. Represents the Brand inside and outside the Boutique
6. Strive to achieve % in Mystery shopping result for the Boutique team
7. Ensure impeccable grooming standards according to guidelines
CRM
8. Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships.
9. Networking within Harrods environment to create sales opportunities for oneself & members.
Operations
10. Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
11. Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
12. Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
CS / Aftersales
13. Ensure highest level of service to After Sales Clients.
14. Manage complaints and proactively follow up on the repair process from registration to collection.
15. Ensures the timeliness of repairs taken in by the store
16. Strive to achieve conversion in CS to sales
Outreach
17. Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods).
18. Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
19. Participate to off-site events and clientelling activities organised by Marketing and event team
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You are motivated by:
20. Excellence in everything you do
21. Client service and satisfaction
22. Team spirit and collaboration
You are:
23. Bringing a solid experience in Luxury Goods Retail with at least 2-4 years’ experience, preferably in department store
24. Action oriented, assertiveness in negotiating and closing the deal
25. Meticulous and highly client focused.
26. Result and action oriented, able to work in a fast paced and highly competitive environment
27. Very good general education, sense for etiquette and presentation
28. Strong sense of luxury service, aesthetics and proactive approach
29. Excellent communicator, able to develop a network
30. Very good interpersonal competences and ability to interact with international clientele
31. Very good organisational skills
32. Fluent in English + another language as nice to have (Chinese/Arabic/Russian)
33. Flexibility towards working hours
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
Our benefits:
34. Quality Workplace
35. Health & Wellness
36. Socially Engaged
37. Generous Holidays & Days Offered
38. Training & Learning Programs
The hiring process:
39. Step 1 : Call with Talent Acquisition Team + Predictive Index
40. Step 2 : Interview with HRBP and Hiring Manager
41. Step 3 : Final Decision with the Head of Sales
Interested? Join us! #WeAreWaitingForYou