Job Title: Customer Service Support Specialist
We are seeking a highly motivated and meticulous Customer Service Support Specialist to join our rapidly growing team in Milton Keynes, Buckinghamshire.
This is an excellent opportunity for a Customer Service Support Specialist with SAGE experience to deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels.
About the Role:
* To respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
* To provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
* To assist customers with their orders and advise when orders are despatched.
* To keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
* To ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
* To collaborate with sales teams to identify potential sales opportunities or system enhancements.
* Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
Requirements and Qualifications:
* MJR/MRP/ERP experience (SAGE 200).
* Office administration experience.
* BTEC or equivalent in Business studies or relevant subject.
* Strong analytical skills.
Benefits and Compensation:
The estimated salary for this role is £25,000 - £30,000 per annum. This is a fantastic opportunity to work for a specialist recruitment company in the technology and electronics sector.