Position: Transport Assistant
Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF
Line Reporting Manager: Combi Divisional Manager
Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)
Salary: £12.60ph / £29,484 Annually
Principle Duties and Accountabilities:
Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
Support Senior Transport Teams
Roles and Responsibilities:
Logistics & Planning
Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
Be aware and monitoring of daily vehicle revenue
Take responsibility for managing planning of works in line managers absence
Customer Service
Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
Address/resolve complaints and issues in a timely and professional manner.
Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.
Data Processing & Administration
Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
Managing and maintaining office files
Ensure that all jobs are documented correctly
Take responsibility for drivers timesheet/hours in managers absence
Health & Safety:
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work
It shall be the duty of every employee while at work to:
(a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
(b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with
Transport Assistant Health and Safety Responsibilities are:
To understand and comply with the company health and safety policy
To influence and promote a positive health, safety culture within the organisation and lead by example
To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments
To ensure housekeeping of the works and welfare areas are fully maintained
To carry out comprehensively and complete in full, all company required documentation
To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening
To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure
Qualifications / Competency:
Previous experience including fleet resources
Previous experience in the transport, waste or logistics industry desired
Must have the ability to take on responsibility for your own workload
Proficient using Microsoft Office systems including Word and Excel
Good communicator, able to provide clear oral and written advice to field teams and management as required
Organizing and planning skills to ensure work programmes are established and followed
Able to work with a minimum of supervision
Reliable, responsible, numerate and commercially aware
Receptive to training and new ways of working
Ability to work well under pressure
What we offer:
20 days holiday plus bank holidays
Full PPE provided
Company events
Company pension
Free parking / On-site parking
Health & wellbeing programme
Death In Services
Referral programme
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