Job Description
Do you have experience managing product returns and warranty processes?
Are you looking for a hands-on leadership role where you can streamline operations and improve efficiency?
Our client, a growing technology company, is looking for a Returns Manager to oversee and optimise their returns, repairs, and warranty processes. With a focus on efficiency, compliance, and customer satisfaction, this role will suit someone who enjoys problem-solving, improving workflows, and managing supplier relationships.
What You’ll Be Doing
1. Managing the returns process – Oversee authorisation, tracking, and resolution of returns, ensuring smooth and timely processing.
2. Leading a team – Train and support team members across multiple regions to ensure high standards of service.
3. Using data to improve processes – Analyse returns trends, identify product issues, and work with teams to drive improvements.
4. Working with suppliers – Ensure warranty claims are handled effectively and that faulty products are replaced within agreed timeframes.
5. Ensuring compliance – Maintain adherence to industry regulations, including sustainability practices and waste management.
6. Improving customer experience – Ensure cle...