We are looking for a dedicated and detail-oriented Reservations & Pre-Travel Services Executive to join our team. The ideal candidate will be responsible for managing and coordinating reservations for our clients, ensuring a seamless and efficient booking process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You will be the first point of contact for our clients, providing them with information about availability, rates, and services. You will also be responsible for processing reservations, handling cancellations and modifications, and resolving any issues that may arise. The successful candidate will have a keen eye for detail, the ability to work under pressure, and a commitment to providing exceptional service.
Key Responsibilities - Reservations
* Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers* Daily inbox management - responding to customer enquiries directly and co-ordinating responses required from other team members.* Groups Management - loading initial group contracts, rooming lists and maintaining records (i.e. deposit due dates, identifying group variations)* Issuing booking sales reports on a daily basis
Key Responsibilities - Visa Processing
* Work with Reservations Manager to support the company's visa processing function through providing...