Job summary We are looking for a motivated enthusiastic medical receptionist to join our reception team, due to a retirement. Contracted hours would be 26 hours per week - (set hours Tues to Thurs) plus the option of additional hours to cover staff absences. Main duties of the job Main duties are - meeting and greeting patients, booking patients in from triage, answering the telephone, processing prescription requests, registering new patients, deducting patients. The role includes a variety of admin tasks. About us There are four partners at the practice. Dr Navroop Shergill, who is Senior Partner, Dr Matthew Fisher, Dr Jane Buck and Dr Vicki Cooney. We currently have three salaried doctors: Dr Majidah Ali, Dr Tanya Paulose and Dr Moe Moe Thu. Garden Lane is a training practice. We have 4 Nurse Practitioners, a Practice nurse, a General Practice Assistant, a health-care assistant and a phlebotomist. The practice is rated as Good by the Care Quality Commission and we take pride in delivering quality care to our patients. We have several staff employed by the Primary Care Network. These include: pharmacy technician, pharmacist, social prescribers, care co-ordinator, dietitian, social prescribers, phlebotomist and health and well-being coaches. The administration team is headed by our Business Director, Hayley Brassington, who oversees the organisation of the medical centre and strategic management of the business. Day to day management of the practice is led by the management support team: Administration Service Manager, Business Support Manager and Executive Support Assistant, with a large admin team. The practice operates using the EMIS web computer system for all consultations and appointments and Docman 10 for document management. We have a Cloud-based telephone system. We operate a triage system for on the day appointments using Patchs On-line Questionnaires. Date posted 24 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A0894-24-0001 Job locations 19 Garden Lane Chester CH1 4EN Job description Job responsibilities Principle responsibilities Open and prepare the surgery for start of day Work to reception protocols and procedures Reception and routing of patients on arrival Make appointments using the booking system either face to face or on the telephone Book patients in from Patchs triage Book requests for home visits File and pull patient medical records as needed Process all requests for repeat prescriptions Complete actions received on EMIS tasks, Docman and Lab Test Due report Produce letters to send to patients using templates where required Add registrations for new patients onto EMIS and update patient information Run reports for home visits, contacts and deductions Process payments from card/cash/cheques making necessary book entries Distribute incoming mail and prepare outgoing mail and transport to post office Action emails received in the reception mailbox Maintain a tidy waiting room and reception area for incoming colleagues and replenish stocks in clinical rooms Complete end of day checks Job description Job responsibilities Principle responsibilities Open and prepare the surgery for start of day Work to reception protocols and procedures Reception and routing of patients on arrival Make appointments using the booking system either face to face or on the telephone Book patients in from Patchs triage Book requests for home visits File and pull patient medical records as needed Process all requests for repeat prescriptions Complete actions received on EMIS tasks, Docman and Lab Test Due report Produce letters to send to patients using templates where required Add registrations for new patients onto EMIS and update patient information Run reports for home visits, contacts and deductions Process payments from card/cash/cheques making necessary book entries Distribute incoming mail and prepare outgoing mail and transport to post office Action emails received in the reception mailbox Maintain a tidy waiting room and reception area for incoming colleagues and replenish stocks in clinical rooms Complete end of day checks Person Specification Qualifications Essential GCSE in English and Maths Effective communication skills, both verbal and written Desirable Experience of working in a health care setting Knowledge of EMIS and other IT systems Person Specification Qualifications Essential GCSE in English and Maths Effective communication skills, both verbal and written Desirable Experience of working in a health care setting Knowledge of EMIS and other IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Garden Lane Medical Centre Address 19 Garden Lane Chester CH1 4EN Employer's website https://www.gardenlanemedicalcentre.co.uk (Opens in a new tab)