Responsibilities:
1. Understand customer needs and requirements to develop effective quality control processes.
2. Devise and review specifications for products or processes.
3. Set requirements for suppliers (i.e. external professional lecturers, etc.) and monitor their compliance in collaboration with the Program Management Office.
4. Ensure adherence to health and safety guidelines as well as legal obligations.
5. Supervise auditors and other staff and provide guidance and feedback.
6. Oversee all academic-related development procedures to identify deviations from quality standards.
7. Inspect final outputs from departments.
8. Review and monitor corrective action plans submitted by the different Offices.
9. Keep accurate documentation and perform and prepare analysis of audit results.
10. Solicit feedback from customers to assess whether their requirements are met.
11. Submit detailed reports to appropriate executives.
12. Be on the lookout for opportunities for improvement and develop new efficient procedures.
13. Oversee the Document Controller and may be assigned as such in the absence of the Document Controller.
14. Perform other related duties as assigned.
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