Job Title Rent Operations Manager
Location Nottingham
Contract Temporary (3 months, potential extension)
Hours 37 hours per week, Monday Friday (Hybrid working, 2 days in the office on average)
Salary Equivalent to £44,711 per annum (Inside IR35)
Role Summary
We are recruiting for an experienced Rent Operations Manager to join Nottingham City Council on a temporary basis, pending a permanent recruitment campaign. The successful candidate will be responsible for managing the recovery of unpaid rents within NCC Housing Services, working closely with the Head of Rents to coordinate service delivery across the Income Team.
Key Responsibilities
Oversee rent recovery operations, ensuring effective income management.
Lead and motivate a team to deliver high-quality performance.
Work closely with internal and external stakeholders to improve collection rates.
Ensure compliance with Housing Benefits and Welfare benefits policies.
Manage competing priorities in a fast-paced housing management environment.
Requirements
Experience in rents/income management at a managerial level (not just Income Officer level).
Proven management experience in a high-pressure, customer-focused setting.
Strong knowledge of Housing Benefits and We...