Job summary We are looking for dedicated Bank health care support workers who are passionate about working in end of life care. Successful candidates will have very high standards of care delivery and be an excellent communicator. You will be empathetic and caring. Main duties of the job You will administer personal care with compassion, caring and warmth. You will be organised and have excellent communication skills You will work as a valued member of the health care team, and able to communicate any changes of significance to the team. Ideally you will have experience of health care support work About us St Kentigern Hospice lies in the beautiful Vale of Clwyd and has recently been refurbished and had a major extension providing excellent facilities including its public Caffi Cariad. We regard ourselves as central to our wonderful community and are privileged to serve them. We are passionate about our work and are very fortunate to do the work we do. You will be a valued member of St Kentigern's hospice and work in wonderful surroundings, with great cafe food and ample parking. NHS pensions continued. Date posted 15 April 2025 Pay scheme Other Salary £12.60 an hour with enhancements Contract Bank Working pattern Flexible working Reference number B0278-25-0009 Job locations Upper Denbigh Road St Asaph Denbighshire LL17 0RS Job description Job responsibilities ST KENTIGERN HOSPICE BANK HEALTH CARE SUPPORT WORKER Responsible to: Ward Sister Accountable to: Matron ROLE To help and assist other members of the multidisciplinary team in creating an atmosphere in which patients and their families are supported and receive the best care possible. AIMS 1. To respect, empower and work in partnership with others, ensuring the delivery of high quality care. 2. Work independently within your role, planning care alongside registered Nurses. 3. Assist registered nurses in carrying out care. 4. Prioritise care appropriately, observe and report accurately on patients general conditions, ensuring that all information is communicated by taking part in discussion and recording relevant information. 5. Mentor and be a role model to new members of the team. 6. To be part of the team, share the planning, implementation and evaluation of the care of patients, and support for families. 7. To maintain a high standard of nursing care, and participate in making improvements to working practice. 8. To help ensure a safe working environment, be aware of the Safety at Work Policy and work within its guidelines. Carry out risk assessments as required. 9. Help promote good working relationships within the team, offering peer support and encouraging supportive practice. Reviewed 04/06/2020 JMcG CLINICAL DUTIES 1. Work within the hospice team to promote holistic care of patients and families. 2. Help assess the individual needs of the patient and the family. 3. Be responsible and accountable for own performance and standard of care given. 4. Communicate relevant information to the rest of the team concerning patient and family, respecting confidentiality. 5. Participate in discussion on patient care during ward report and at multidisciplinary team meetings. 6. Be involved in the support of bereaved relatives when appropriate. 7. To work flexibly if required across day therapies and the inpatient unit. PERSONAL DEVELOPMENT 1. Be aware of clinical developments within your and attend relevant study opportunities. 2. Written appraisal by staff nurse or Ward Sister (minimum once yearly). 3. Use opportunities to consolidate learned skills. 4. Identify specific needs to widen knowledge and experience as appropriate 5. Develop competencies relevant to your role as identified in annual appraisal. GENERAL This job description outlines the main elements of the role and is subject to regular review and possible alteration. St Kentigern Hospice's inpatient unit that provides palliative care to patients with all life limiting illnesses and a day therapies unit that offers enabling support to patients. Reviewed 04/06/2020 JMcG Job description Job responsibilities ST KENTIGERN HOSPICE BANK HEALTH CARE SUPPORT WORKER Responsible to: Ward Sister Accountable to: Matron ROLE To help and assist other members of the multidisciplinary team in creating an atmosphere in which patients and their families are supported and receive the best care possible. AIMS 1. To respect, empower and work in partnership with others, ensuring the delivery of high quality care. 2. Work independently within your role, planning care alongside registered Nurses. 3. Assist registered nurses in carrying out care. 4. Prioritise care appropriately, observe and report accurately on patients general conditions, ensuring that all information is communicated by taking part in discussion and recording relevant information. 5. Mentor and be a role model to new members of the team. 6. To be part of the team, share the planning, implementation and evaluation of the care of patients, and support for families. 7. To maintain a high standard of nursing care, and participate in making improvements to working practice. 8. To help ensure a safe working environment, be aware of the Safety at Work Policy and work within its guidelines. Carry out risk assessments as required. 9. Help promote good working relationships within the team, offering peer support and encouraging supportive practice. Reviewed 04/06/2020 JMcG CLINICAL DUTIES 1. Work within the hospice team to promote holistic care of patients and families. 2. Help assess the individual needs of the patient and the family. 3. Be responsible and accountable for own performance and standard of care given. 4. Communicate relevant information to the rest of the team concerning patient and family, respecting confidentiality. 5. Participate in discussion on patient care during ward report and at multidisciplinary team meetings. 6. Be involved in the support of bereaved relatives when appropriate. 7. To work flexibly if required across day therapies and the inpatient unit. PERSONAL DEVELOPMENT 1. Be aware of clinical developments within your and attend relevant study opportunities. 2. Written appraisal by staff nurse or Ward Sister (minimum once yearly). 3. Use opportunities to consolidate learned skills. 4. Identify specific needs to widen knowledge and experience as appropriate 5. Develop competencies relevant to your role as identified in annual appraisal. GENERAL This job description outlines the main elements of the role and is subject to regular review and possible alteration. St Kentigern Hospice's inpatient unit that provides palliative care to patients with all life limiting illnesses and a day therapies unit that offers enabling support to patients. Reviewed 04/06/2020 JMcG Person Specification Qualifications Essential NVQ level 2 in Health and Social Care Desirable Qualified to NVQ level 3 Experience Essential Experience of working in a health care setting Desirable Experience of working in a hospice OR in any other palliative care setting Personal Qualities Essential Good interpersonal and communication skills Warm and compassionate Team player Non-judgemental Person Specification Qualifications Essential NVQ level 2 in Health and Social Care Desirable Qualified to NVQ level 3 Experience Essential Experience of working in a health care setting Desirable Experience of working in a hospice OR in any other palliative care setting Personal Qualities Essential Good interpersonal and communication skills Warm and compassionate Team player Non-judgemental Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name St Kentigern Hospice Address Upper Denbigh Road St Asaph Denbighshire LL17 0RS Employer's website http://www.stkentigernhospice.org.uk/ (Opens in a new tab)