Job Description
The role
We are looking for an ASB Officerto join our sector leading ASB service in our Housing team here at Southern Housing.
This is a permanent positionworking 35 hours per week. This is a hybrid role based at our offices in Croydonat least 2 days a week.
Why Join Us?
Southern Housing strives to make a significant impact as an organisation, as were committed to building communities, not just homes. Our vision is to create places where everyone has a safe home theyre proud to live in.
Our unique culture sets us apart, emphasising the values that drive our mission and the meaningful impact we have on our residents. This is an exciting time to join Southern Housing and well support you with excellent benefits, including generous annual leave and pension scheme, which are detailed below under whats in it for you.
The Role:
Reporting to the ASB Manager, youll deliver excellent service to residents affected by ASB. Youll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. Youll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. Youll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities include:
1. Completing risk assessments and dynamically assess situations to tackle ASB and support complai...