Project Management Team Leader page is loaded
Project Management Team Leader
Apply locations Remote - UK time type Full time posted on Posted 30+ Days Ago job requisition id R40909
Job Description:
Project Management Team Leader
The Gladstone Way
It's not WHAT we do, it's WHY we do it!
At Gladstone we are all about progression and constantly challenging and developing ourselves as individuals, as a company and ultimately as an industry. Inspiring our industry to innovate and to maximise the part that technology can play in getting more people, more active, more often.
Constantly Challenging
We are the Thought Leader for the market. Challenging norms and perceptions to ensure we remain at and often define the cutting edge of technology within the industry. We pride ourselves on being innovative with our software and solutions to influence and drive the changing industry needs.
Win-Win
Our solutions and services focus on enabling our customers to achieve commercial success. By supporting our customers in growing revenues, reducing overheads and driving participation we will secure our status as a key strategic partner and ensure we remain an irreplaceable asset for their organisation.
Great People
This philosophy would not be possible without a team of great people. We champion Growth from Within, both for individuals to challenge themselves to grow, seize opportunities and develop further than they may have thought possible, whilst also investing in our awesome talent as the future leaders of our business and industry.
POSITION:
Reporting to the Professional Services Manager with responsibility for the day to day management of the Project Management Team, to ensure that our project delivery approach remains customer focused and ensure alignment to the overall culture and goals of the company.
The Project Management Team Leader together with the Project Management Team is responsible for overseeing the full implementation of all new orders and upgrades. Travel to customer sites and other locations as and when required will also be a requirement of this role.
JOB RESPONSIBILITIES:
* Lead and develop a team of people to deliver exceptional Professional Services through effective operational service management
* Ensure that the Project Management Team works with the Development Team to understand the new development of products and work on the Early Adopters process with Development to get an earlier and more comprehensive understanding of the new development
* Establish an energetic and customer-centric culture of continuous improvement within the Project Management team
* Develop and implement operational and personnel development plans within your team to enhance our service
* Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times
* Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations
* Establish close working relationships with all 3rd parties and ensure smoothness of process and project flows when working with 3rd parties
* Working with the Professional Services Manager, understand and contribute to the Professional Services ratio within the Jonas business model and support in forecasting and driving revenue recognition
* Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience
* Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner
* Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires
* Set agreed installation satisfaction targets within the team and with other departments
* Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required
* Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement
* Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team
* Assist the Professional Services Manager with any additional tasks required.
JOB QUALIFICATIONS, SKILLS & EXPERIENCE:
* Previous experience in coordinating or managing projects and / or people is an advantage but not essential for the right candidate
* Evidence of the ability to take decisions and execute action plans and processes in a controlled and organised way
* Numerate, ideally with a strong working knowledge of P&L and revenue recognition
* Experience in software implementations is an advantage
* Project coordination / management qualifications (e.g. PRINCE2) would also be advantageous though not essential
* Flexibility to work additional and varied hours when required
* Travel will be required and therefore applicants must possess a valid driving license and be prepared to stay away from home.
Your personal characteristics will include:
* A Motivator with a record of building teams and developing individuals
* The energy and passion for delivering exceptional customer service
* Maintain composure and remain calm and clear when under pressure
* Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process
* Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team
* Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
* A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business; from CEOs to receptionists
* An appreciation and empathy for non-technical customers in a fast paced, consumer-facing environment
* Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
Business Unit:
Gladstone Software
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
Company Site:
http://www.gladstonesoftware.co.uk
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
Is This You ?
About Us
Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the changing industry needs.
We partner with operators and owners of leisure centres, sports facilities, universities and health clubs across the UK and Ireland. Over 400 customers and 30,000+ users rely on our software to manage membership, bookings, check-in, security, point of sale and business intelligence every day. Millions of members also benefit from our products by joining, booking and making payments via the web, smartphones or through self-service kiosks twenty-four seven.
Our aim is to deliver software that provides a complete multi-channel experience for the leisure industry, to maximise sales revenue and create operational efficiency for our customers.
Gladstone Software is an Equal Opportunity Employer
If you need special arrangements for a disability at any stage of the application process or want more information on our Equal Opportunities Policy, please contract HR at careers@jonas-group.co.uk or call 01491 201010
Gladstone Softwareis part of a CSI Group of Companies.
#J-18808-Ljbffr