Job Ref: VTFHCB00683
City: Northampton
Department: Healthcare
Status: Full Time
Type: Permanent
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Systems Support Coordinator to be based at our site in Grange Park (NN4 5FB). This role involves 3 days working remote (subject to business requirements).
As a Systems Support Coordinator, you will provide support to various stakeholders on multiple systems for the Healthcare and IFF units. Your responsibilities will include updating systems as required and supporting in data analysis.
This is a full-time, permanent position offering a salary of £28,000 (depending on experience). The working schedule is predominantly Monday – Friday from 08:00-17:00.
Benefits:
* 25 days' holiday (in addition to bank holidays) and an option of 5 days volunteering leave annually.
* Employee Referral Scheme.
* Cycle to Work scheme.
* Critical Illness Cover.
* Health cash plan.
* Free online fitness platform (e.g., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet, and nutrition).
* On-site mental health first aiders.
* Employee benefits (e.g., free eye test, up to 25% off gym membership, high street vouchers).
* Free access to 24/7 online GP, mental health support service, life events counselling, care concierge service.
* Tailored development and career opportunities.
Key Responsibilities:
* Maintain data in multiple systems to ensure pricing rules, conditions, condition relations, and other data meet deadlines.
* Own the new user setup across different systems, liaising with relevant internal and external stakeholders.
* Deliver training to external stakeholders on various systems to a high level and offer support as needed.
* Identify root causes of process functionality failures and provide solutions, reporting to the System Analyst.
* Maintain the request for service log, ensuring comments are accurate and items are closed in a timely manner.
* Produce data analytics as requested using Excel to assess statistical reports from TMS.
Key Requirements:
* Experience and knowledge of TMS (CarLo and Yunas – desirable).
* Good analytical and problem-solving skills.
* Ability to develop effective working relationships with colleagues, suppliers, and customers.
* Excellent Excel skills and a good understanding of Microsoft Office applications, including Teams, SharePoint, and Outlook.
We thank all applicants for their interest; however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
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