Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team), your role will be to support the customers with personal care, food preparation, and daily living activities. Specific duties and responsibilities include:
1. Work with customers to support them in managing and maintaining their daily living skills, including washing, dressing, meal preparation, and personal care.
2. Safeguard the health, safety, and wellbeing of customers as well as colleagues.
3. Take part in staff development programmes, assuming responsibility for your own professional development, including undertaking all mandatory training relevant to the service and part of the training pathway for the role (e.g., Care Certificate).
4. Assist customers with the use of mobility aids and assistive equipment where required.
5. Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures.
6. Contribute to daily communications, accurate record keeping, and recording actions, interventions, and incidents in customers' records.
7. Participate in regular team meetings and customer review meetings.
8. Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times.
9. Communicate effectively with the immediate team and other health and social care professionals as appropriate.
10. Participate in your own supervisions, appraisals, and objective setting.
11. Assist the team with general duties if required (e.g., office filing, answering telephone calls, etc.).
12. Work as part of the team, offering a flexible approach to staff rostering.
13. Abide by the principles and practices set out in the staff handbook.
14. Work shifts to meet the needs of the service, including early morning, evenings, weekends, and bank holidays. An unsocial hours payment for unsocial hours working will be paid where appropriate.
15. Undertake travel across the Wiltshire area to carry out customer visits.
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